Thomas Kragh
Head of Customer Relations & Managing Partner
As Head of Customer Relations at IZARA, I’m responsible for building and maintaining the partnerships that define our business.
I work closely with clients, partner firms, and stakeholders to ensure we deliver not only expert advisory but lasting value, built on trust and strategic alignment.
With a background in B2B and B2C sales, marketing, key account management, and commercial strategy, I bring a customer-first mindset to every relationship.
My experience in the telco and retail industries has given me a strong understanding of the whole business value chain and the ability to translate complex needs into tailored engagements.
I’m passionate about long-term client partnerships. For me, it’s about more than just commercial dialogue. It’s about understanding each client’s context and ambitions.
Phone: +45 20241111
Email: tkr@izara.com
I focus on building mutual trust and ensuring the right match between business challenges and our advisory team.
I hold a Master’s degree in Economics and Business Administration (Marketing) from Copenhagen Business School.
My areas of expertise include:
- Customer Relationships
- Strategic Engagement
- Partnership Management
- Commercial Strategy
- Go-to-Market Planning
- Account Development
- Client Alignment
- Business Needs Mapping
I specialise in these areas:
Strategic Client Engagement
I lead and structure client relationships from the first dialogue to long-term collaboration, ensuring clear expectations, mutual value, and the right match between client needs and advisory expertise.
Partnership & Ecosystem Management
I manage IZARA’s external partnerships, building bridges between our business advisors and other strategic players to expand impact and create joint value for clients.
Commercial Development
I work across the firm to develop and refine our go-to-market approach, helping ensure our services meet real business needs, both now and in the future.
Book a conversation with me:
Looking for a strategic partner—not just another consultancy?
Let’s explore how IZARA can support your business with the right people and approach.
Let’s talk – I’ll help you connect with the advisors that fit your challenges.