Following a sooner-than-planned company split-up, commercial refrigeration experts Climate started over as a “new” company, albeit with a large existing customer base and an organisation to run. Through strong team-work and dedication, we helped decide and implement the best-fit future-proof solution in 25 days – without disruptions to Climate’s exceptionally high heatwave-struck business.
Previously an integrated part of a larger commercial refrigeration company, Climate, the project and service division, was separated from the refrigerator business on 1 May 2018. Before the split-up the company used a highly customized AX2009 solution with non-standard add-ons and needed an ERP solution for the new business. During the analysis, we identified Climate’s need for a data-driven standard ERP solution fully supporting finance functions, product and operations, as well as the flexibility-needing on-the-road fleet of technicians.
By implementing Dynamics 365 Climate was able to directly re-use existing internal knowledge gained from older Microsoft ERP systems, minimising training needs and time-to-value. To ease support, updateability, and future potential add-on integration, we re-designed business processes to fit Dynamics 365 standard processes and made a few necessary customisations.
“Working with IZARA has been an eye opener. As a company in large and sudden transition, we felt vulnerable and unclear about the future setup, but I have felt in good hands with IZARA from the beginning.
Our main benefits are two-fold; firstly, I am positively surprised by IZARA’s ability to identify our exact challenges by involving and assisting the relevant employees yet without “intruding” and slowing our work as well as the speed with which our new business system was implemented. It took only 25 days from start to end and during the entire time we were able to continue business as usual. Even as the hottest May in 129 years struck Denmark and increased the amount of incoming service requests by more than 60%!
Secondly, I am very pleased with IZARA’s constant care for the future of the project – Insisting on keeping processes simple while keeping securing flexibility for future phases of the project and thereby doing their utmost to avoid rework and sunk cost – I have no doubt they have been thinking more about my business’ well-being and long-term relations than their own short-term benefits…. Something that unfortunately isn’t the norm in the consulting business.”
[Henrik Vildenfelt, CFO, Climate]
Climate’s solid D365 backbone will be strengthened in the off-season autumn as we expect to exchange an inhouse-developed solution for the D365 Field Service to ensure even smoother operations. We will further increase digitalization and automation, ensuring all relevant activities can be easily and efficiently managed on the road.
Established in 2003, Farum-based Climate employs more than 40 commercial refrigeration and service experts and has fleet of 50+ qualified technicians/vehicles on the road. With more than a thousand statutory maintenance calls and 30.000 annual service calls, an efficient operations, planning, and logistics system is integral for the company’s focus on fast and correct exception management and service for its customers.